Customer service generally comes down to good communication, from well trained staff providing good information about excellent products through a variety of communication channels. So to provide the finest customer service experience, you must have the best staff. Even the finest teams may get complacent or need to be inspired from time to time. Do you provide games within your training, days out, weekend retreats, team bonding experiences? Customer service activities are one of the simplest but most efficient ways to improve workers’ training and morale while also keeping them motivated at work.

Customers provide several problems to customer service representatives. Customer service employees must be able to manage the most challenging circumstances while maintaining patience and resourcefulness. Not to mention that the intense work pressure from meetings and training makes the reps want to quit their jobs at times.

With this in mind, here are a few customer service tasks to keep your workforce motivated while maintaining strong connections with clients.

1. Don’t tell me, let me guess—this game demonstrates the need of explaining what you’re doing and why. It may be rather uncomfortable to sit through seemingly useless inquiries or lengthy wait times, all the more so since the client is presumably unfamiliar with the method being pursued by the customer service representative. This customer service training exercise can help your new representatives put themselves in the shoes of their future customers.

2. Acronyms– Acronyms are a quick, engaging exercise that familiarise new advisors with fundamental contact centre concepts such as service excellence, soft skills, and the customer experience. ACW (after call work) should be minimised so that ASA (Average Speed of answer) can be increased and the goal is always to have the best CSAT rating.

3. Persuade Me – the purpose of this activity is to practice consumer concerns. A skilled customer service representative must be able to communicate effectively with customers from diverse backgrounds. Because different tactics work differently on different types of people, this game may help your representatives hone their diverse persuasive abilities.

There are several more games and training tactics that you could employ within your teams, and make sure that if they are voice, you train the voice, if they are Non-Voice, you train their typing skills. Make the training match the job to make it more relevant.